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Privacy Policy

Upholding the privacy of a client is a pivotal concern here at rwglobal . And as a policy when implemented on rwglobal sites, it gives a good understanding of how personal information is collected, used and disseminated by the organization.

At rwglobal , personal information of clients is sourced through sites and applications. The information is either submitted by users on sites or is otherwise collected when they furnish it while using an application. The information is not only inclusive of names and e-mail addresses but also their address.

Call Recording

For Internal monitoring and raising up the quality of services, rwglobal reserves the right to record calls. However, respecting the wishes of clients, we at rwglobal give them the right to either disconnect a call being recorded or otherwise asking the organization to not record the call at all.

Usage clauses pertaining to personal information

The personal information collected by rwglobal is used to improve a client’s overall experience with the services. The same information also ends up going a long way towards:

• Improving a client’s overall experience not only with the sites but with the overall applications
• For not only providing a proper response to comments and questions but also ensuring a flawless customer experience
• Using the same information for sending clients information related to their accounts, services, confirmations, invoices, technical notices,   updates, security alerts, support and administrative messages
• For sending information about new promotions, products and services offered by rwglobal
• Conducting an analysis to gauge the relative success or failure of promotions

Refund policy

Once subscribed with rwglobal™ we give you guaranty that all the work will be done on your computer as promised if in any case we will not be able to resolve the issues and you are not satisfied with the services we will refund your whole amount. In case your computer is fixed and you don’t want to continue the services then partial refund will be provided to you minimum one time fixing charge will be deducted for the charge. (i,e $149)

We will not be liable for any refund in case you provide access of your computer to any other company or person without our knowledge. In that case your warranty will be over with Rwglobal.

Upholding the client confidentiality

RwGlobal takes reasonable security measures to protect a client’s personal information from being misused, falling prey to unauthorized access, disclosure, alteration, and destruction. But then again please be aware despite the organization’s best efforts, no security measures would be considered to be full-proof. As a part of the same privacy policy, rwglobal ends up giving clients an opportunity to opt out of receiving promotional emails from rwglobal by mailing their request at support@rwglobal247.com. While at the same instance also using the same privacy clause to not only put a stop to any promotional marketing but also any information sharing taking place between third parties. Again, allowing them to do the same by sending an email at support@rwglobal247.com.

Changes to the Privacy Clause

In case of any changes to personal information, rwglobal encourages its clients to correct or update the information in the shortest time span possible. rwglobal may also end up changing this Policy from time to time. And in case if any changes are made to the Policy, the company will also end up changing the "Last Updated" date as and when it would really happen. Further, if there are any material changes to the policy, rwglobal will end up notifying its clients directly.

Questions about the Privacy Policy

In case if you have any unresolved queries with regards to rwglobal ’s privacy policy, please get in touch with the company a support@rwglobal247.com.

Terms And Conditions

ACCEPTANCE OF TERMS By Requesting Services With rwglobal™, You Have Read and Accepted the Terms And Conditions Covering The rwglobal™ Services. These Terms And Conditions ("Terms And Conditions") States Important Requirement Regarding Your Use of rwglobal™' ONLINE COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH rwglobal™. TYPES OF PLANS

Annual Support Plans

Incident Support Plans

SERVICES

• Computer installation, setup, windows operating system installation and support, troubleshooting and computer repair; computer health,   optimization and speed.
• Email support for setting up an account and its rules and troubleshooting
• Setup internet connection, browser, fault repair and speed up.
• Providing Computer security through set up, installation of anti-virus and anti-spy ware, removal of virus and spywares, configuration of   firewalls and set up of data back-up.
• Printer installation, setup and troubleshooting; LaserJet and multifunctional printers, scanners, digital cameras and MP3 players

AGREEMENTS

• You must be 13 years or above to use the service.
• We will not be liable and your warranty will be void with Rwglobal if you will provide remote access of your computer to any other   company or person.
• A single account is limited to get the access only for the defined number of computers in the agreement. For additional computer you will   have to purchase support for it, if required.
• rwglobal™ would provide services for only the issues and software that has been explicitly mentioned on our website. For all other   software and issues we would not be liable to provide services.
• The services will be available to you over the call, chat and e-mail only. Onsite service is not included as a mode of providing service.
• rwglobal™ is not liable to provide any support for Hardware related issues of your computer, Servers, Printers, Router, Wireless Access   Device or any other issues.
• We do not provide any warranty on hardware and software that is covered under the support plan. Replacement or stand by on any   computer part that has malfunctioned will not cover under the services.
• rwglobal™ will not be liable for any loss or damage from your failure to comply with the security obligation. You are responsible for   maintaining the security of your computer including username and password. Do not share the username and password with the support   professional at any time, if this is accidentally shared, please change the password immediately. rwglobal™ will not be liable for any loss   or damage from your data theft from your computer in this scenario.
• Monitor constantly all the remote sessions requested by you.


DEFINITIONS

Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions or vice versa.

YOU

"You" means you individually, any person, including any employer that you are acting on behalf of. "rwglobal™"
"rwglobal™” is the service trademark used by the rwglobal Inc

DISCLAIMERS

Rwglobal™ is not affiliated with any third-party and is a individual company, all the logos and trademarks are used just for the information purposes and we do not endorse any affiliation with any organisation.

rwglobal™ does not warrant that the service is free of errors, mistakes or represent that defects or limitations in the service will be corrected. rwglobal™ does warrant or represent that the service shall be available continuously. Certain extenuating circumstances may cause the service to be interrupted, so rwglobal™ does not provides any remedies for such service interruptions. In addition, rwglobal™ provides no remedies for any loss of data resulting from use of the service. By subscribing to the service, customer should acknowledge that they accept these disclaimers.